Urban Ladder is among India’s fastest growing furniture e-tailers.it is a curated online furniture seller owning everything from design, material, quality, to service.

the biggest challenge was the use of multiple methods and systems for tracking a ticket’s end-to-end lifecycle across different business functions.

Know more about the role of Salesforce™  in creating a system which ensured them high customer satisfaction and enable their customer service agents to become more responsive to customer queries.