OOREDOO

Ooredoo is an international telecommunications company headquartered in Doha, Qatar. It provides mobile, wireless, wireline and content services.

The biggest challenge in their business was the lack of unified view of their customers and no way of tracking efficiency and productivity of the service team.

Find out how after implementing Salesforce™ the company’s overall ticket tracking system reduced from 3 to 1 and overall efficiency of the operations team increased.