CLEARTRIP

Cleartrip Pvt Ltd is an Indian online travel company which provides booking services for flights and train tickets, hotel reservations and holiday packages.

Their biggest challenge was poor implementation of the existing Salesforceâ„¢ by a different vendor which led to the low usability of the system and reduced efficiency.

Learn how revamping a flawed implementation of Salesforceâ„¢ helped increase their the first call resolution (FCR) rate significantly.