Empowering Businesses With Salesforce™ Platform And Applications

ET Marlabs, a Salesforce™ Platinum Partner, provides end-to-end cloud-based CRM services and solutions on the Salesforce™ ecosystem for existing users and new clients, across business functions (industries) and for different scenarios.

The Platinum Edge For Clients

Salesforce Platinum

Salesforce™’s Tier Program (Silver, Gold, Platinum, Strategic) determines the Salesforce™ partner’s capability in a variety of areas. Among many critical factors, the partner would have also delivered successful client projects and received endorsements by the customers. ET’s Platinum status is a recognition by Salesforce™, indicating we has achieved the highest degree of performance and customer satisfaction in their partner rankings.

100%

Competency

100% certified Salesforce™ professionals across specializations with a growing base of knowledge, tonnes of experience, expertise, exposure and technical depth, rising year on year.

100%

Experience

100 Plus Referenceable customers across industries and enterprise level clients on the Salesforce™ platform with proof of success as demonstrated by endorsements and success stories.

96%

Customer Satisfaction

Average CSAT score of 9.6 (on a rolling period of 18 months) demonstrating experience and ability to work through the Salesforce™ eco-system, and complex business requirements.

THINK OF UNLIMITED POSSIBILITIES

Solve multiple business challenges simultaneously with world’s No.1 CRM designed to boost profitability and success.

THINK

Our mission is to provide relevant, cloud-based, CRM solutions and services on the Salesforce™ Customer Success Platform™.

We help companies bring their new ideas and ways of doing business with customers to life through the innovative, flexible, scalable and highly customizable Salesforce™ eco-system.

The possibilities of success and profitability increase ten-fold when businesses look beyond current technology-in- use, an existing sub-optimal CRM system, or multiple silo systems, all of which do not affect a seamless integration with Salesforce™.

DO

DO THE BEST FOR YOUR CUSTOMER

Design, build, implement, customize and enhance business applications to achieve tangible outcomes by transitioning to the Salesforce™ Platform.

We partner with Salesforce™ to work through complex CRM solutions, tough integrations, necessary enhancements, or creation of new custom-apps that impact your customer directly.

Our unique methodology ensures that project timelines are split into two-week delivery cycles, so that business relevance and client participation is as its most optimum.

We work quickly to deliver at the dynamic pace of your business, which makes us different from many other Salesforce™ Partners in the world, and ensures that your customers benefit from speedy execution.

EXCEED AND PROFIT FROM EXPECTATIONS

From customer expectations to business outcomes, exceed and profit with ET’s superior Salesforce™ delivery skills that have attracted a CSAT score of 9.6*/10.

EXCEED

We collaborate and work closely with client teams to deliver Client Bliss, a critical value that we use as a metric to measure our own success with.

In 100+ projects across 15 business verticals, we have demonstrated success for our clients and their customers; helped to enhance and optimize the productivity of existing CRM systems; supporting their business goals.

Our team continues to excel by holding certifications, using vast experience from a diverse range of projects implemented in the U.S.A., Canada, India, Australia, Japan, Africa, U.A.E, and the U.K.

We are a 100% Salesforce™ focused company with deep capabilities that we have built on the platform. Since we are totally committed to Salesforce™ and are deeply passionate about its advanced eco-system, we make sure that we know everything there is to it.

15+ INDUSTRIES
300+ COMPLETED PROJECTS
100+ HAPPY CLIENTS
250 + PERSON YEARS OF INDUSTRY EXPERIENCE

CULTURE

Culture-1

At ET Marlabs, Client Bliss is tied to Culture, a critical value that drives us to be ExTraordinary. Our inclusive culture promotes all our efforts taken collectively to nurture and support clients, partner and ourselves. We are go-getters who believe that the project gets completed only when client is happy and satisfied with the outcome.

Culture-2

We achieve ExTraordinary things, because we do what we say we will do for our clients, every single time. We take the initiative to say ‘yes’ to a Salesforce™ project, even if at first it could appear impossible. By respecting the skills and expertise of our colleagues, we build internal teams that can deliver the best to the client and also learn in the process.

Culture-3

Being ExTraordinary embodies our culture of self-motivation, conviction, accountability, inclusiveness, collaboration and sharing everything – be it CSR initiatives, advanced Salesforce™ skills, clients’ insights, onsite offshore work experiences, or the joy of winning new projects. We are here to achieve more and grow; consistently and coherently.

Learn more about ET Marlabs, our team, certifications and expertise.

CLIENT BLISS

Client Bliss is ET’s brand promise, and a driving value that goes above and beyond the high CSAT scores we measure ourselves with.

No project is complete until the client is smiling.

To achieve Client Bliss, we work very quickly and deliver at the dynamic pace of business, ensuring business relevance remains throughout the project, and client participation is at its best. Everything we do for the client has to first exceed our own high expectations in every aspect, even before the client is handed a completed project. In the process, ETians self-learn and grow as individuals and sharp professionals, leaving no stone unturned to delight the client.

We have been recognized as “Best Implementation Partner FY15” by Salesforce™ for delivering Client Bliss, which is now a way of life at ET Marlabs.

EXPERIENCE AND EXCELLENCE

Nearly 100% of our people are Salesforce™ certified professionals, who possess deep expertise and knowledge, from having executed 300+ projects across 15 business verticals and 100+ clients.

As a Salesforce™ Platinum Partner, our varied and vast experience comes from a diverse range of projects implemented in the U.S.A., Canada, India, Australia, Japan, Africa, UAE, and the U.K.

We call our business teams and Salesforce™ teams, Centers of ExTraordinary Excellence. Our focus is on Client Bliss, and the specific and relevant aspects of the projects that help us achieve it.

CONSULTING

Works with clients and development teams to translate functional processes into optimum Salesforce™ solutions backed by technical expertise and knowledge of industry best practices, while guiding the customer through the digital transformation journey; the focus is on analyzing the organizational, operational and managerial challenges and advising on Salesforce™ solutions to help improve all-around performance.

UI/UX DESIGN

Works with various project teams to deliver specific, world-class, UX/UI design solutions that enhance customer/user experience; contributes actively to all Marketing programs through creative design delivery and supports major HR and CSR initiatives through the year.

PROJECT MANAGEMENT

Leads implementation teams once a project is launched, owns the entire project life-cycle from initiation to closure, tracks multiple streams such as project financials, scope, risks and schedules to ensure the project stays on track; the goal is to be the primary day-to-day point of contact for the client and facilitate regular communication with all stakeholders.”

DELIVERY

Leads and manages Services Delivery & Operations for the entire Salesforce™ practice; the goal is to ensure ET provides the most optimal solutions to clients, and remove obstacles along the way to get there.

TESTING

Works with customer empathy for Client Bliss, while aiming to deliver a high quality product by closely working with various internal teams and clients; the focus is on eliminating defects at an early stage of project, and work towards continuous discovery and improvements on testing practices.

MARKETING, BRANDING & ALLIANCES

Leads and manages specific initiatives, works closely with teams to create and establish robust communication strategies, enhance employee connect and brand reputation; the goal is to manage business relationships with Salesforce™, collaborators, and internal/external stakeholders through creative and resonant ways.

PRESALES

Brings new business in collaboration with Sales, through proactive innovation as the strategic business practice of ET; the focus is on being proactive with high technical and business acumen, reinforcing the team’s ability to foresee the bigger picture, in terms of business and Client Bliss.

SALES

Engages, educates and nurture new prospects, converts them into active and engaged clients, and maintains business relationships; work closely with Marketing and Pre-Sales teams internally to create maximum impact.

HUMAN RESOURCES

Manage and lead the HR initiatives, introduce innovative ways of keeping people engaged and facilitate practices to execute our people mission – ‘to build an inspired team of world class professionals’; being a services company, people are the only and valued assets, the goal is to make people feel inspired when they walk in and walk out every day.

WANT TO LEARN MORE? GET IN TOUCH WITH US OR SCHEDULE A CONSULTATION