Having worked for over two decades for three large corporations had got me thinking as to what makes a person happy at work and its subsequent impact on the business. I have seen and experienced organizations ridden by unhealthy internal competition leading to an individual attitude of “What is in it for me Read More
At ET Marlabs, we say that a project is complete only when a customer is smiling. Project completion should be a function of clients ‘perceived value’ rather than ticking items in a scope list. This can cause a positive ripple effect of client bliss rather than mere satisfaction.
One of our first clients was a large and reputed builder. We agreed on a scope of work and completed it on time. However, on delivery we realizedRead More