Role of a Consultant: Doctor to the Client’s Business
The role of a Consultant in an organization is nothing short of a doctor’s role from the medical world. Just as a patient’s well-being depends on the doctor’s accurate diagnosis and treatment suggestions, similarly, an organization’s success would depend on the Consultants who interface with clients and own their success.
If we compare the human body to an organization, we will see that like every organ has a function to perform in the human body, an organization is made up of various roles. Each role plays an important part in achieving the organization’s aim .E.g. For solving our physical challenges, we go to a doctor; similarly to solve operational challenges, we visit a Consultant.
Here are some interesting observations that show the fundamental characteristics which are critical for success in both roles:
1. Assurance – Like a doctor assures the patient that everything is going to be ok, a business owner expects a Consultant to reassure about the business. The client or business owner expects the Consultant to identify the existing and probable causes of a problem and suggest the best solution.
2. Experience – Doctors’ practice for years together and learn throughout their lives. Consultants also have to keep on learning throughout their career as they move between domains, platforms, technologies, people and places.
3. Values – One of the core values required from both the professions is confidentiality. Doctors need to keep a patient’s information secret. Similarly, a Consultant has to maintain complete privacy.
4. Credibility – Doctors gain trust through sustained dedicated efforts with tangible outcomes, in terms of a healthy patient; a Consultant is expected to work on improving the business’s health on various measures.
5. Transparency – Just as a doctor needs to know the past and present medical history of a patient to make informed decisions, a Consultant has to have a 360-degree-view to understand the impact of his own recommendations accurately.
6. Prioritization – Doctors may find several diseases when a patient walks up to him, but based on the symptoms of each, they have to prioritize and decide upon the nature of the treatment. A Consultant also needs to be very efficient in this area. He should be able to classify business problems based on the impact on the organization’s growth and prioritize accordingly to work on them.
7. Keeping oneself abreast – A Doctor and a Consultant both need to keep themselves updated with the latest discoveries. A Doctor will always prescribe the latest and best medicines for his patient. For a Consultant also, it’s very important to upgrade skills and knowledge continuously then only a Consultant could provide the best business solution to a client.
8. 24/7 availability – If people really rely and trust you, they won’t mind calling you anytime of the day. A Consultant and a Doctor should always be ready to help and guide their stakeholder, be it the business owner or the patient. This adds a lot of credibility for a company or institution to which the Consultant or Doctor belongs.
In short, a Doctor’s success lies in the patient’s well-being, just as a Consultant’s success lies in the success of the client.