INSIGHT

Viraja D

The journey of ‘Miles to Smiles’

‘CONVENIENCE’. Today the world of e-business revolves around the word CONVENIENCE. Be it buying groceries, sending birthday gifts, booking movie tickets, buying clothes or booking train or air tickets through online platforms, at the end, it is all about convenience, which eventually leads to the ultimate customer experience. With a sudden boom in investors funding into the e-commerce space, many businesses came into existence that made the life of the end customers easy. The retail e-co

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INSIGHT

Sushma Tiwaari

Micromanagement at the Workplace

"Authority—when abused through micromanagement, intimidation, verbal or nonverbal threats—makes people shut down and productivity ceases.” - John Stoker Micromanagement today is so rampant at workplaces today. Micromanagement impedes evolution and decays organizations from within. It is a hindrance to productivity of individuals and affects business agility in more ways than we realize. According to research, micromanagement is one of the top three reasons why employees leave the orga

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INSIGHT

Deepak Mani

Taking In-Flight Experience to Higher Altitudes

The main driving force behind Technology has always been making life easy for people. One particular industry, where I have not seen too much of a change - with respect to customer experience -has been the Aviation industry. “The average airline spends about 2 percent of its revenue on technology, compared to about 30 percent each on fuel and staffing,” industry analyst Henry Harteveldt told The Economist Intelligence Unit in a recently published special report. “Even increasin

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INSIGHT

Nidhi Shetty

Education, meet Technology

Like the title says, we are going to dig a little into the beautiful confluence that is Education Technology. But first, let us go back to the basics and understand ‘What is Technology?’ technology noun | tech·nol·o·gy The making, usage, and knowledge of tools, machines, techniques, crafts, systems or methods of organization in order to solve a problem or perform a specific function. Technologies significantly affect human as well as other animal species' ability to

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INSIGHT

Ajay Balakrishnan

Driving CRM Adoption in Businesses

crm-adoption-in-businesses “Why did I invest in a system that no one uses?” asked the Vice President of a leading tyre manufacturing company after they had spent a fortune in implementing a Customer Relationship Management (CRM) Tool. Amongst many needs today, companies around the world look to cut down operational costs, improve bu

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